Product Description:
Describes factors that contribute to breakdowns in the communication process, 4 areas of interpersonal skills to help people with disabilities communicate effectively, and 4 techniques that help eliminate listening problems. Explain passive and aggressive behavior, tips staff members can use to help build relationships with individuals receiving services, techniques to use in group communication, guidelines to improve the supervisor-employee relationship, and steps that supervisors and staff members can use to help improve their ability to work together. 895.60