Product Description:
This module was prepared in an effort to meet the training needs of front line supervisors and other agency leaders, who affect quality of service provision through their leadership and supervisory efforts. North Dakota community-based developmental disability provider agencies identified the content through a statewide survey of middle-management staff and the direct support staff they supervise. Topics include: effective leadership, recruitment, coaching to improve performance, facilitating teamwork, employee recognition and retention, and suggestions for balancing work & personal life.