Product Description:
Learn the seven steps to training One-Stop Career Center staff to increase their capacity to effectively support diverse customers. Includes links to the Navigator Skills Analysis Questionnaire, a Training Plan Template, the Mystery Shopper Checklist, and Mystery Shopper Self-Study Training. Developed by Supporting Diverse Customers to Employment Success (SDCES) Project. Available at: http://cdd.unm.edu/csa/3.04TrainingtoSuccess.pdf Funded by the Employment and Training Administration, USDOL, to the Community Support Alliance for Adolescents and Adults with Diverse Abilities (CSA)at the Center for Development and Disability, A University Center for Excellence at the University of New Mexico Health Sciences Center.
Product/Publication Type(s):
Web-based products, Other